SanEd consulting

Company profile

SanEd consulting is an IT training company which initiated its services in 2005 primarily as Sun Microsystem's authorised training provider. Our training portfolio was Solaris and Java focused. Later on we upgraded our portfolio and included authorisations from Veritas / Symantec and Oracle after aquisition of Sun. 

As the global IT market is rapidly changing and developing we must have accepted its needs and trends. Thus, beginning of 2014 we decided to "refurbish" our services and included new, young and perspective partners and together prepared number of interesting trainings you can find in our catalogue.

We are looking forward to successful cooperation with you.

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ITIL v3 Foundation

Start Date:
Not Specified
Finish date:
Not Specified
0.00 EUR (VAT excl.)


The course provides a comprehensive introduction to the issue of process management, focusing on IT processes in the provision of IT services by using ITSM. ITIL v3 is an internationally recognized set of recommended practices based on many years of collecting experience in different companies of different sizes, in different countries and IT systems.


Training days

3 days


Who can benefit

Managers and IT specialists
Key users


Skills gained

Understanding the basics of ITIL
Understanding the basic terminology and lifecycle services
Understanding the benefits of implementation processes based on ITIL
Preparing for the certification exams


Course content

Service Management

  • Definition of service
  • Definition of service management
  • Definition of process
  • Process management

Life cycle services

  • Purpose
  • The individual components

Concepts, definitions and principles

  • Service strategy
  • Service design
  • Service Transition
  • Service operation
  • Continual service improvement


  • Service strategy
  • Service design
  • Service Transition
  • Service operation
  • Continual service improvement


  • Service desk
  • Technical management
  • Application management
  • Operation management


  • General role
  • Types of organization
  • RACI


Mock exam


Price:  on demand


Date:  on demand

Book the course: ITIL v3 Foundation

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