This course is for NetBackup administrators, operators,system engineers, and technical support personnel whowish to broaden their NetBackup advancedtroubleshooting knowledge and skills on a Windows platform.

• One year NetBackup Windows administration
• Two years experience as a Windows system administrator (including networking)
• Familiarity with backup and restore concepts and SAN concepts

• Detect problems using tools such as the Activity Monitor, reports, NetBackup Configuration, Validation Utility (NCVU), and notify scripts
• Find problems using tools such as backup and restore logs and the log parser
• Focus on problem resolution using tools such as NetBackup commands and system commands and files
• Troubleshoot new server and client installations, media, system, network, device, and other misc problems
• Correct and verify problem correction

Module 1 - Defining the Problem

• Use the Administration Console, including the reports, to detect errors
• Use notify scripts and the VERITAS SNMP Extension to receive e-mail for errors and specific events

Module 2 - Process Review and Debug Logs

• Identify the daemons and processes involved in a backup operation
• Identify the daemons and processes involved in a restore operation
• Enable and manage debug logs

Module 3 - NetBackup Utilities

• Use the log parser for a backup failure and a restore failure
• Locate and install the NetBackup Configuration Validation Utility (NCVU_WIN)
• Run NCVU_WIN on the master server, media servers, and clients

Module 4 - Media Troubleshooting

• Describe how media becomes frozen or suspended
• Troubleshoot common media errors

Module 5 - System Considerations

• Identify critical system resources
• Troubleshoot shared memory problems
• Monitor resource usage with Task Manager
• Monitor resource usage with Performance Monitor

Module 6 - Network Considerations

• Detect and correct physical network errors
• Troubleshoot NetBackup and network configuration errors
• Troubleshoot port shortages, multiple network interface card issues, and firewall configuration issues

Module 7 - Device Troubleshooting

• Identify common device error status codes
• Troubleshoot tape drive failures
• Identify common device configuration issues
• Troubleshooting SSO errors

Module 8 - Miscellaneous Troubleshooting

• Troubleshoot general catalog backup problems
• Perform manual database cleaning
• Troubleshoot images database problems
• Perform catalog consistency checks
• Troubleshoot volume database corruption
• Troubleshoot Restores from an alternate Media Server